Sign
up for the world's premier global Internet roaming service.
Ideal for traveling, telecommuting, road warriors, and businesses
with mobile workers, global Internet roaming connects you
to the Internet, Email, and mission critical information
– with a local call – from more than 5,000 access points
throughout 150 countries. This service is enabled through
our partnership with iPass, the leading Internet clearinghouse.
Click on the topics below for more information.
Service Overview
Global Access
Points
Frequently Asked
Questions
Cost of Roaming
Software Download
Technical
Support
Sign-Up
Service
Overview
Stay connected to
the Internet, Email and mission critical information - with
a local call through the iPass network -
from more than 3,000 access points throughout 150 countries.
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- "Access
Anywhere" –
Easily connect to the Internet with a local call
when you travel to more than 150 countries.
- Top-Tier
Networks – Gain high-performance connectivity
by dialing into the best-of-the best networks around
the world.
- Worldwide
Savings – Save on domestic long-distance calls
and up to 90% on international calls by making local
Internet connections.
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- High-Speed Access –
Get local access through tier-one networks, significantly
improving connection speed and service reliability.
- Built-in Redundancy
– The roaming service includes multiple top-tier
ISP networks so you gain high service availability
in major business centers.
- Most Widely Used
– This is the roaming service of choice for millions
of Internet users worldwide, providing dependable
connectivity worldwide.
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- Simple to Set Up – Once
you download the roaming client software, it takes
only a few moments to install on your laptop.
- Simple to Connect –
The point-and-click interface of the client software
ensures easy connectivity worldwide, even for novice
users.
- Maintain One Account
– You can use one Internet account worldwide and
have the convenience of one user name and password.
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Global
Access Points
Our
global Internet roaming service, enabled by iPass, extends
to more than 5,000 POPs in 150 countries. In many
of these cities there are several network providers,
improving your service availability with multiple access
points and redundant networks. Countries, cities, the
available phone numbers and their associated dial-in properties
can be found by downloading the
iPass Client Software (if
a "Network Authentication" box opens, hit "Cancel").
You can also view a complete
list of the countries and cities where there are local access
numbers on iPass' Global Access Points web page at: http://www.ipass.com/accesspoints.html
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Frequently
Asked Questions
Find answers to the
questions below by clicking on them.
Am
I actually getting this service through iPass?
Can
I purchase the roaming service directly from iPass?
What
do I need to use the roaming service?
How
do I find the correct number when I'm ready to dial in?
How
much does iPass ensure good service availability and reliability?
What
client platforms are supported?
Can
I use the roaming service for secure access to my computer
network?
How
do I send my Email?
Do
I need special power plugs or phone jacks when I travel?
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Cost
of Roaming
You
can save 50-90% compared to long-distance and toll-free
calls when using our global Internet roaming service. Roaming
fees are on a "pay-per-use" basis and rates range by remote
location. The roaming service charges will be included in
your monthly bill.
Rates
are listed within the iPass software and roaming fees are
charged only when you use the service. Prices range between
US: $0.053 and $0.062 per minute and International prices
vary depending on the remote location.
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Software
Download
The
roaming client software contains an international phone
book with the global access phone numbers and login information.
To get started, download the software and launch the application
by double-clicking the iPass icon on your desktop. The client
dialer allows you to easily select the country and city
you are in, and select the local access point of your choice
to connect to the Internet. Choose the client software for
your operating system:
iPass
Connect - For Windows 95/98/NT/2000
iPass
Dial Wizard - For Macintosh
Handheld
Devices: Windows CE, Palm Pilot and Psion
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Before
You Roam
There are
two important things to do before you travel: |
- Be sure
to test your client software before roaming.
Follow
the instructions in the iPass User Guide for installing
and testing your iPass client.
Try several local access points to
be sure that you are connecting properly. If you have
any difficulty, please follow the instructions in the
Troubleshooting Tips for getting support while roaming.
It is much easier to call us for support before you travel!
Note that if you are not using the
iPass MCM, which has an automatically updating phone book,
consult with us to make sure you have the most recent
iPass phone book before you travel. You should be sure
your client phone book is updated monthly as numbers frequently
change.
- Understand
that modems function differently around the world. Many
countries have different telecommunications laws and practices.
Check with your modem supplier to ensure
your modem will be compatible with the phone systems in
the country where you are traveling.
For
comprehensive information about international phone systems,
or to purchase adapters, please see: http://www.teleadapt.com/ipass.
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Technical
Support
If
you require technical support while roaming, please call
GO Concepts, Inc. at 1-888-ON-GO-YET or Email us at go@go-concepts.com.
There
are also a number of troubleshooting tips included at the
end of the Roaming User Guides. We have found that these
tips solve 80% of the problems reported by roaming users.
Troubleshooting
Tips for iPassConnect for Windows 95/98/NT/2000
(if a "Network Authentication" box opens, hit
"Cancel")
Troubleshooting
Tips for iPass Dial Wizard for Macintosh
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Sign-Up
One
of the most frequently asked questions by roaming
users is "How do I get signed up or started with the roaming
service?" The service is so easy to use that no "sign-up"
is required. All you have to do is download the client software
and start roaming. Simply go to the Software
Download section to get the software that you need for
your particular system.
If
you do have any questions, contact our Customer Service
at 1-888-ON-GO-YET or send us an Email at sales@go-concepts.com.
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