Users
Guide
The iPass Dial Wizard for Macintosh
The iPass Dial Wizard for
Macintosh is the iPass client dialer for the Macintosh Operating
system.
Click on the topics below
for more information.
System
Requirements
Installation
Usage Instructions
Phone Book
Updating
Support and
Troubleshooting
Known Problems
System
Requirements
- Mac OS 7.5.3 or later
(we recommend Mac OS 8.5 or later)
- 1.5 MB RAM
- Open Transport (OT) version 1.x
or later
- Open Transport/PPP (OT/PPP) version
1.0.2 or later
If you are using another
TCP/IP stack or PPP implementation, you can not use the
iPass Dial Wizard. Both OT and OT/PPP can be obtained from
http://asu.info.apple.com
. To find the version of your system software, open the
Apple menu and select About this Computer.
To
verify you are running OT and OT/PPP, look in the Control
Panels folder (located in your systems folder).
- If you find TCP/IP,
you are running OT.
- If you find MacTCP,
you are running the older MacTCP and need to upgrade to
OT.
- If you find PPP
(in Mac OS 8.5 and later, this is called Remote Access),
you have OT/PPP installed. If they are not, you need to
install OT/PPP.
To know the version of OT and OT/PPP you are
running, open the PPP control panel and select Get Info
from the File menu.
Return
to top
Installing
the iPass Dial Wizard for Macintosh
- Download the software from your company
intranet or service provider web site. The file appears
on your desktop as a binhex file.
- Use Stuffit Expander
to extract the file. Note: Your browser might do this
automatically.
- Verify the POP Database and
the Country Database files, along with Scripts
folder, are in the iPass Dial Wizard folder. If not, delete
the iPass Dial Wizard folder and extract them again. If
the files are still incomplete, contact technical support
for assistance.
Installing for Mac OS (versions before
8.5):
- In the Control Panel folder, open
the TCP/IP control panel.
- Select PPP in the Connect via pull-down
menu.
- Verify you have provided Domain Name Service
(DNS) entry The DNS entry is shown as Name server addr.:
. The Mac configuration requires a DNS IP address to be
specifically configured to get proper name/address translation.
If you do not have one, ask our technical support group
for one. Ensure that the DNS entry you are given is accessible
from outside any firewalls that might be in place. The
iPass Dial Wizard does not negotiate DNS settings. It
is assumed that your modem is properly configured through
the Modem control panel and you were able to make a successful
connection to the Internet prior to the Dial Wizard Installation.
Now that you have the Dial Wizard installed, make a connection
to a local iPass number to ensure you are set up successfully.
We recommend that you get set up before traveling. It
is much easier, and less expensive, to get technical support
while you are still at home.
- Close the TCP/IP window.
Installing for Mac OS (version 8.5 or
later):
- Open the Remote Access control panel.
- Click Options.
- Click the Protocol tab.
- From the Use Protocol pull-down menu,
select PPP. Note: Do not leave the pull-down menu on the
Automatic default.
- Make
sure Connect to a command-line post: is unchecked.
Note: The remaining check boxes can
be configured for your use.
It is assumed that your modem is properly
configured through the Modem control panel and you were
able to make a successful connection to the Internet prior
to the iPass Dial Wizard Installation. Now that you have
the iPass Dial Wizard installed, make a connection to a
local iPass number to ensure you are set up successfully.
Return
to top
Using the iPass
Dial Wizard
- Double-click the iPass desktop icon.
The New Access Point window appears. Note: After
your first use, the program starts with the iPass Dial
Wizard window.
- Select the country and region where
you are located.
- Select the phone number you wish
to dial.
- Click OK. The Phone Number Modification
window appears.
- Make any changes to the Phone
Number Modification window and click OK. The
Edit Configuration window appears.
- Verify all information is correct
and enter your password. Example: jon@abc.com, when the
user name is jon and the domain name is abc.com. The domain
name is typically the name of your ISP or company and
is usually the part of your email address after (but not
including) the @ sign.
- Click OK. The Edit Configuration
window closes and the connection is on the iPass Dial
Wizard window.
- Click Dial.
To delete a dial connection, highlight the
connection on the iPass Dial Wizard window and click
Delete.
Return
to top
Upgrading
the iPass Dial Wizard Phone Book
Newer versions of the iPass
Dial Wizard phone book are available every 30 days. To update
your phone book, reinstall the newer version of the iPass
Dial Wizard. We recommend you uninstall the old files and
icons before performing the new installation.
Uninstalling the iPass Dial Wizard for
Macintosh
- Move
the iPass Dial Wizard folder to the trash.
- Reinstall the
latest version of the Dial Wizard from your corporate
site or ISP.
Return
to top
Support and
Troubleshooting
Below
are some common troubleshooting suggestions when using the
iPass Dial Wizard for Macintosh. If our troubleshooting
tips do not help resolve your issue, please contact
our technical support group.
What if I follow the dial-in procedure
but can't get connected?
If you have problems connecting, please
check the following:
- The phone line has a dial tone before
connecting it to your modem.
- The phone line is connected well
to your modem. It helps to turn the modem sound up so
you can hear that there is a dial tone and the modem is
working.
- Your Modem control panel has
the correct modem selected.
- PPP is selected from the
TCP/IP control panel.
- You have the proper DNS entry
(for Mac OS versions before 8.5)
- You know how to dial from the country
you are in; dialing in foreign countries varies from location
to location.
- Your user name and password are entered
correctly. For example, enter jon@abc.com, when the user
name is jon and domain name is abc.com. The domain name
is typically the name of your ISP or company and is usually
the part of your email address after the @ sign. Typically
it takes 30 seconds for modem negotiation and 10-30 seconds
for your password verification and authentication.
- You have enough memory. You need
to have at least 1.5 MB of free RAM in order to run the
iPass Dial Wizard and establish a PPP connection.
How do I connect to an iPass access point?
When connecting
with iPass you must use the iPass client software. The options
are iPass MCM for Windows 95/98/NT, iPass Dial Wizard for
Windows 95/98, or the iPass Dial Wizard for Macintosh Mac
OS 7.5.3 or later. Not only does the iPass client software
have the phone numbers for you to select, but also includes
other key properties, such as the connection scripts associated
with those phone numbers. If you are not using one of these
products, you will typically have problems connecting. You
can get the iPass client software from our Software
Download page.
How can I be certain I have enough memory
allocated to run the iPass Dial Wizard?
Make sure the iPass Dial Wizard has
enough memory allocated to it. To check:
- Select the iPass
Dial Wizard icon in the Finder.
- Select Get
Info from the File menu.
For Mac OS (versions before 8.5):
- Check the lower right corner for
a section titled Memory Requirements.
- Increase the number in the Preferred
Size box.
- Close the window.
- Try the iPass Dial Wizard again.
For Mac OS (version
8.5 or later):
- Select Memory from the Show: pull-down
menu.
- Increase the number in the Preferred
Size box.
- Close the window.
- Try the iPass Dial Wizard again.
What if I get a busy signal or can't connect
even after I've had a successful connection?
In this case, you should first try another
number. iPass often works with many service providers in
major business centers so if one access point is congested
or a service provider suffers a temporary outage, there
are alternate numbers to dial into.
Return
to top
Known
Problems
There is a bug in versions of Open
Transport prior to 2.0.1. This bug causes instability when
exceptions in the dialing process or login process occur.
To accommodate this instability, the iPass Dial Wizard for
Macintosh quits after any exceptional event. It also quits
after making a successful connection and disconnection.
If you are running Mac OS 8.5 or later (or Open Transport
2.0.1 or later), this behavior is not necessary, since the
bug has been fixed.
Return
to top
|
