At the height of the pandemic, Zoom quickly became the go-to service for online video calling. To meet user demand, Zoom has been continuously rolling out new features and improvements to its service. At the Zoomtopia 2022 event, Zoom announced a range of new features designed to enhance user experience and collaboration.
These additions include a redesigned meeting experience and more ways to engage with organizations. The redesigned meeting experience will make it easier for users to navigate the platform by providing an overview of their current and upcoming meetings. Additionally, a new “conversation” mode will allow attendees to break out into smaller groups before rejoining the larger meeting. It’s a complex yet logical and exciting move towards a more collaborative work environment.
We know what you are likely thinking: Do we need more email and calendar services? Simply put, yes. Email is not going anywhere and is the primary way people communicate in both professional and personal settings. Therefore, having a reliable provider such as Zoom to handle your messaging needs is essential.
When email was the new kid on the block, it changed our communication. Now, Zoom is set to do the same. However, don’t let the familiarity of the features fool you—Zoom Mail and Calendar are innovative tools that will help users and organizations streamline their communication and collaboration.
Zoom Mail lets users view their emails directly from within the Zoom app. This feature allows users to easily keep track of their conversations, collaborate with team members, and send attachments in emails. Zoom Calendar lets users create and manage events, set reminders, and keep track of their upcoming meetings.
The Zoom Mail client and the Zoom Calendar client are designed to provide users with a comprehensive view of their conversations and upcoming meetings. They also enable users to easily connect with co-workers, customers, or other contacts. This will help streamline communication, reduce clutter, and increase productivity for organizations and businesses.
Zoom has quickly evolved from a simple video chat platform to an expansive suite of communication and collaboration tools. Zoom Mail and Calendar further bolster Zoom’s offerings by providing users with a one-stop shop for their email and calendar needs.
Zoom Mail and Calendar features will include:
Zoom Mail Client
The Zoom Mail Client provides a unified experience that brings all communication into the Zoom app. No need to open the browser or switch between applications.
Zoom Calendar Client
The Zoom app’s convenient and powerful calendar experience makes it easier than ever to manage scheduled events. No need to switch back and forth between different calendar services – get a unified view of all your appointments in one place.
While Zoom Mail and Zoom Calendar clients offer a comprehensive suite of features, Zoom isn’t stopping there. The platform is expanding its offerings by adding additional collaboration features.
Virtual common rooms allow users to communicate and collaborate in a secure environment. Zoom Spots can be used for meetings, brainstorming sessions, Q&As, and more. Hybrid and remote teams use the feature to stay connected and in sync.
Zoom One connects Team Chat and In-Meeting Chat through an always-on feature, allowing for continued conversations and uninterrupted project progress. This plan provides collaboration tools such as Chat, Phone, Whiteboard, and more. With Zoom One, users can keep their conversations going without interruption.
Zoom Virtual Agent
An AI chatbot, expected to release in 2023, is designed to provide a personalized customer experience by offering support and fast resolution of customer queries. It will understand customer queries, provide answers to frequently asked questions (FAQs), route customers to the appropriate support channels and automate tasks.
Zoom Virtual Agent will be powered by natural language processing (NLP) and machine learning algorithms to enable chatbot conversations. Additionally, it will help customers with sales inquiries, product recommendations, lead tracking, and more. To ensure customer satisfaction, the chatbot will provide real-time data to measure customer sentiment and take proactive actions accordingly.
From its cloud-based applications to its integration with third-party services, Zoom makes it easier for teams to stay connected and collaborate efficiently, saving time and improving productivity. Additionally, the platform is constantly innovating to add more features that make collaboration even smoother. With these tools, teams can stay connected and drive their projects to success.
By harnessing the power of Zoom, businesses can improve productivity and streamline processes, resulting in better outcomes and improved customer satisfaction. With Zoom, teams can work together seamlessly and get more done in less time, no matter where they are. Ultimately, Zoom’s advanced features and tools make it easier for businesses to collaborate efficiently and achieve their goals. The platform will continue to evolve and offer even more features that will help teams stay connected and collaborate from any corner of the world.
There’s tremendous potential when it comes to leveraging Zoom’s cloud-based office suite and collaboration tools. Leveraging these tools can help your organization drive productivity, streamline processes, and achieve its goals. From real-time data to AI chatbots, Zoom is paving the way for seamless collaboration between teams regardless of location. So, it’s time to make the most of Zoom and see what it can do for your business.