From 68 reviews
Customer service is excellent.
Always quick to respond and polite.
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BOOM... nailed it! Andrea, your description is exactly what we are going for, so thanks so much for sharing that it was your experience and a 5-Star one at that. Here when you need us!
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The techs that I have worked with are very professional and generally are able to resolve my issues quickly.
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Mary, Mary... you are awesome! Thanks so much for sharing your 5-Star experience with our team.
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Very Professional and helpful! Appreciate knowing my issue will be taken care of!
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Marcia... we appreciate knowing our team was able to deliver what you need and expect! Your words are how we always hope to be described! Remain confident we are here when you need us and we will always do our best to make sure you "will be taken care of!" Stay awesome!
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I consulted with Hunter at Go Concepts and he resolved my issue in an exceptionally knowledgeable, friendly, and helpful fashion. Thanks Hunter!
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Linda, looks like we hit the client service trifecta... "knowledgeable, friendly, helpful"... and that resulted in a 5-Star experience for you, which is absolutely awesome to know! Thank you very much for sharing that and we will make sure Hunter knows he nailed it for you!
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Go Concepts has been very good to work with. Most issues get resolved quickly and the staff are always helpful and polite.
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Thanks so much Robin... knowing you not only had a 5-Star experience with our team, but hearing your kind words about the interactions, lets us know we are on the right track for sure!
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Kelsey is wonderful!
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Megan, you are also wonderful! Thank you so much for taking the time to share your experience and for including such a kind word about Kelsey. We are fortunate to have an awesome team and amazing clients like you! Here when you need us... best wishes!
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Always quick and thorough!
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Anna Brock you rock! Thank you so much for sharing your experience with our team and letting the world know how we get the job done and done well!
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Mason definitely saved my computer from getting "rage-quit" today. Mondays are never easy, and computer issues are a horrible addition to the "Monday Blues". But Mason very quickly and efficiently solved ALL of the issues and got me back to…
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What a way to start the week! Thank you very much Leigha for sharing your experience with our team. That "5-Star Feeling" is what we are always striving to deliver, so to know that is how you felt lets us know we are on the right path. Always here when you need us... have a great day!
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Quick to respond and pleasant when talking with the representative on the phone.
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Boom... just like we drew it up Jason! Thank you so much for sharing your experience with our team and I'm not sure we can get a better review and compliment than what you said. We will continue to strive to give you and everyone that 5-Star feeling. Thank you!
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I heartedly recommend GO Concepts to all my colleagues at the OACB convention and conference. We would be lost in the IT wilderness without them!
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Dang Cherie... you made us tear up... not going to lie. Kind words like that are not lost on us and we "heartedly" thank you for them. We are always here when you need us! Keep making others feel special... you are awesome at it!
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Sophia helped me to get my modem up and running. She was patient and understanding!! Thumbs up to the service she gave me.
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So glad we were able to assist with your issue. "Patient and understanding" are always valuable traits, especially when it comes to helping others. Thank you for sharing how important those were to your 5-Star experience!
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Everything now is working great. The Printer and all programs are perfect. Thank you for following up with me. Have a great week.
Stay FAST – Focused, Aware, Safe, True.
Sebastian at GO Concepts is always extremely helpful and patient (and also appreciates my sense of humor)!
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What a way to start the week! Thanks so much Brenda for sharing your experience. We agree... Sebastian does an awesome job! Also, you have to Love someone that appreciates a sense of humor, just as much as the person that has it! Stay fun and funny... best to you!
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Very friendly and helpful assistance with setting up Adobe.
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And now here's our review... "Janet is AWESOME!" Thank you so much for sharing your experience with our team. A 5-Star feeling is what we strive for everytime, so we are stoked to know you got one today!
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I have always had great experiences with Go-Concepts. They take their customers’ service issues seriously and want to help their customers. They have always had an excellent reputation in Lebanon, and John restored my faith in them today …
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Thank you very much for your kind words and for allowing us the opportunity to assist you. Really great to know our team gave you that 5-Star feeling!
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Extremely helpful, courteous and professional helping me re-set my password and getting access to email for TAC on my phone!
Thx !
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Dang Sandee, you sure are making us feel good with all those kind words! Thank you so much for sharing your experience with our team and we are excited to know you had a great one! Here when you need us!
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switched out bad modem, very easy...
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Glad we could make it easy to resolve your issue! Really appreciate you sharing your experience with our team and excited to know it was a 5-Star result!
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Ben was awesome I had 2 issues and he gladly helped me with both. Very helpful.
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BOOM! Thanks for dropping that one on us Jan... you are awesome! Nothing like getting these! Our team certainly appreciates it and is pumped to know you got that 5-star feeling from us! Here's to an awesome rest of the week for you!
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Great customer service and fast repair. Go Concepts you got it right!!
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Deetra... you made our Friday! We really appreciate you sharing your experience with our team and that is our #1 goal... to always be sure we "got it right!!" for the awesome people we get to help!
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The Go Concepts Team provides outstanding customer service, support, and follow though. Staff consistently help make my job easier when I need technical support!
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WOW... you have us all feeling pretty good after reading your review, Scott! We are extremely glad to know our efforts not only achieved our goals, but make you feel valued and able to get what you need when you need it. A 5-Star review backed up by words like yours... today is a good day for sure... thank you!
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I totally agree, not only removing your phone from the charger increases the phone battery life. But it also reduces the risk of a fire happening. You should totally listen to the article as every phone I used to have that I charged over …
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Thanks... good stuff... following best practices to get the most out of the investment in your devices is always a solid approach!
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Go Concepts are fast, informative and extremely helpful!
They are always there when you need them. Thank you for making my job easier.
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Judy, Judy, Judy... thank you so much for sharing your experience and for the gracious, kind words about our team! We are very appreciative that we are able to be here for you and help you do what you do. You are awesome... keep being that!
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The GO Concepts team is always very responsive and professional. I appreciate their support.
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We appreciate you Scott! Thank you for the kind words and the 5-Star review!
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Sebastian was very helpful in getting my computer unlocked and helping with getting me back into my email/Outlook.
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We are so glad to be able to be here to help you Diane. It is awesome to learn your experience gave you that 5-Star feeling! We will be sure to share this with Sebastian and the entire team.
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Great experience with Go Concepts! Technician was very patient with me, as I am very IT inept! Responsive, quick service and resolved my issue! Thank you!
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We all need a little help sometimes Cindy and we are glad we are able to be here when you do. Thank you for sharing your experience and it is awesome to know you had a 5-Star experience with our team!
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Thank you for helping!
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No thanks needed Leanne. We are very grateful to be able to assist and truly appreciate you taking the time to leave a review. Awesome to know we provided a 5-star experience for you!
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I am always very pleased with the assistance of the Go Concepts staff. They are very patient and kind when we call for assistance.
Thank you for your attention to this matter.
Friendly, polite and very helpful – efficient work!!
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Exactly how we drew it up! Thanks so much Julie for sharing your experience with our team. We hope to make everyone feel this same way!
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Friendly staff eager to fix problems.
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Not sure we can get a better compliment than that! Thank you Marty for taking the time to leave a review. We will share it with the entire team and let them know to keep up their efforts as your experience is what we are striving to achieve!
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GO Concepts has come in and really helped us "clean up" our inventory of computers. And the make it easy on me! Excellent relationship and they are attentive to our needs. I highly recommend them!
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Allyn, thank you for taking the time to leave a review and sharing your thoughts. Our team truly appreciates the opportunity to work with you all and the fact those efforts have earned a 5-Star review are wonderful to know!
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Always quick to get back to you. Very knowledgeable and is always able to fix the issuue.
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Thank you for taking the time to leave a review and for the kind words Darlene! We are very glad to be able to assist you and excited to hear you had a great experience!
via
They do a great job getting to the problem quickly and finding a resolution,
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Mike, thank you for taking the time to leave a review! We appreciate your input and will keeping working hard to get that 5th star experience for you!
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Go Concepts was receptive to my needs and spent as much time as was needed to resolve the issue.
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Ralph, thanks for the review and we are glad to know you have a wonderful experience! We will always be receptive to your needs and do what it takes to get them addressed!
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Yes, very satisfied. The tech did an amazing job!
Yes, very satisfied. Thank you.
Handled my internet issues quickly.
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Lisa, thank you for taking the time to leave a review! We are very glad to know you had a great experience with our team and your issue was resolved quickly!
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Go concepts has worked relentlessly to solve an issue with our social media pages. They truly had to do detective work to discover the root of the problem and kept chipping away until it was resolved. All through the pandemic they have kept…
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Jill, thank you very much for taking the time to leave a review! We are glad to be able to be here to assist however we can and ensure you can do what you need to do. In that, 5 Star Service is always the goal!
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Quick response time. Went over and beyond what I asked them to do. Cole was patient and pleasant, explaining what he was doing as he worked on my computer. GREAT first experience with this company!!
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Carolyn, we can't say thank you enough for taking the time to post your experience with our team! The first experience is important, but no more than the last one or the next one, so we will always work to do our best to ensure it is a 5 Star experience for you!
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GO Concepts was extremely helpful assisting me with my computer issue. They responded quickly and the service technician was very professional and friendly!
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Hello Teresa, thank you very much for sharing your experience with our team and for the kind words. We are very glad to hear you have had a pleasant experience with our staff.
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Great experience, fixed my issue right away.
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Mindy, thank you very much for sharing your experience and so glad to hear how great it was for you! We always strive for 5-star service!
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answered the phone call live and completed the issue
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Kathy, thank you for sharing your experience and giving us a 5-star review. We really appreciate the opportunity to provide you service!
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Will was very knew exactly what to do to help me with my computer issue!
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Thank you very much for taking the time to leave a review! 5 stars is always the goal, so we are very excited to know you feel we met it for you!
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Matthew did a great job responding to my needs, I always get fast service at Go Concepts!
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Bonnie, thank you so much for taking the time to share your recent experience! Awesome to know you feel you received 5-star service! We will share this with Matthew and our entire team! Always here when you need us!
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Very responsive and professional
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Brian, thank you very much for taking the time to leave a review! We are glad to know you had a great experience with our team!
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Jonathon was able to get my missing icon working!
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Thank you Theresa! We appreciate you sharing your experience and are very glad to know you felt it was worth 5 stars! We will share this with Jonathan and the team!
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Eric B. was patient and got my laptop working just fine as I work from home!
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Thank you Theresa! We appreciate you sharing your experience and are very glad to know you felt it was worth 5 stars! We will share this with Eric and the team!
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I went here for a job interview, and although I didn't get the job, I could tell there was something special about this place. During the interview, the owner and IT manager seemed very positive and excited about what they were doing. I was…
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Hello Michael, thank you for your kind and gracious words. We truly appreciate the opportunity to work in such a wonderful area and really enjoy it, so we are glad to learn that is evident to others. Thank you for your interest in joining our team, maybe there will be a right fit in the future. Best wishes!
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Great help! They have always been extremely friendly and helpful. I am not computer savvy and Brett walked me through step by step and definitely gave me more computer confidence. Thanks so much Go Concepts !
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Brittany, thank you very much for your kind words! We are extremely appreciative of you taking the time to share them and for letting us know you feel you received 5-star service. We will be sure to share this with Brett and the rest of the team!
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Thank you Eric for your speedy assistance.
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Gwen, thank you very much for taking the time to leave a review. We are excited to know you felt the service you received was 5-Star! Eric is awesome and will be very appreciative of your sharing your experience. Always here when you need us... best to you!
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Our computer went out and we would have lost all our client files. Go Concepts in Lebanon was able to transfer and restore all our important information onto a new computer. Thank you!
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Thank you for trusting us to assist you and for taking the time to share your experience! So glad to know you were satisfied with our services!
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Very helpful!
Thanks,
Ron
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Ron, thank you very much for taking the time to post a review and share your experience with our team! We are always glad to be able to help!
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The staff are friendly. You rarely have to wait but the response time is quick when you do.
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Thank you for the kind words and for sharing your experience! So glad to know you are happy!
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Elisha was very helpful in finding the header to my form!
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Thank you very much for the review and feedback! So glad to hear we provided 5-Star service and were able to assist with your issue. We will be sure Matt gets taken care of!
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The GO Concepts team is always professional and dependable. They stay with until the problem is solved. If they say they will get back to you, they absolutely follow through. I appreciate having such knowledgeable professionals just a phone…
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Thank you very much for the kind words and the 5-Star review! Very happy to hear you have had a great experience with our team!
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I have worked with several IT individuals and firms and this is by far the most knowledgeable and professional IT firm I've experienced. I've worked with GO Concepts for approx. 3 years now. They have the best remote access applications, …
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Sandy, thank you very much for the 5-Star review! We truly appreciate working with you and your team!
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Friendly, quick, and great service!
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Awesome to hear! Thanks so much Sarah for taking the time to post a review, and 5-Stars as well! Glad to be able to help and happy to know you enjoyed your experience with us!
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Always have a positive experience with all staff at Go-Concepts. This company is the best thing that ever happened to our org. They get issues solved quickly!
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Thank you Mike for your gracious and kind words! We really appreciate the opportunity to work with you!
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Whenever we have contacted Go-Concepts the service has been great. We are not the most tech savvy people and we have never felt like they are talking down to us. They have always been pleasant and take the time to explain things to us…
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Thank you so much for your review! We truly appreciate your kind words and are so glad you are happy with our services. Thanks for being a customer and best to you!
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Amazing staff!
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Thanks for the kind words, they are very much appreciated!
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I can't say enough good things about this company!
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You are awesome Sara! Thanks so much for the kind words and for being one of the things that help make us that way!
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A great local company that is proud of the services and support that they offer to each and every client
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Thanks for the review and kind words Brett... you are awesome!
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Staff are friendly and knowledgeable. This is not your average IT consulting/support company!
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It's made that way due to great people like you Eric! So glad to have you as a part of our talented team!
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GO is an amazing company. All staff is very knowledgeable and friendly!
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Thanks Eric, much appreciated... you are awesome!
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GO Concepts is an amazing place to work. Everyone knows everyone and the friendly environment make GO Concepts, Inc. an excitement to get up every morning to come to work.
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Thank you very much Kyle, really appreciate your comments... you are awesome!
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GO Concepts is an amazing place to work. Everyone knows everyone and the friendly environment make GO Concepts, Inc. an excitement to get up every morning to come to work.
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Thanks for the kind words Kyle! We appreciate you being a part of our awesome team!
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Outstanding customer service to our business.
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Thank you very much Mike! We appreciate your comments and truly appreciate you as a customer!
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Great people that know what they are doing
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Thanks so much Tim, so glad you had a great experience with our team! We do appreciate being able to assist you!
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