From 68 reviews
Andrea Caldwell
Andrea Caldwell

Customer service is excellent.

Always quick to respond and polite.

Response from business owner

BOOM... nailed it! Andrea, your description is exactly what we are going for, so thanks so much for sharing that it was your experience and a 5-Star one at that. Here when you need us!

via Google
Mary Dalbey
Mary Dalbey

The techs that I have worked with are very professional and generally are able to resolve my issues quickly.

Response from business owner

Mary, Mary... you are awesome! Thanks so much for sharing your 5-Star experience with our team.

via Google
Marcia Smith
Marcia Smith

Very Professional and helpful! Appreciate knowing my issue will be taken care of!

Response from business owner

Marcia... we appreciate knowing our team was able to deliver what you need and expect! Your words are how we always hope to be described! Remain confident we are here when you need us and we will always do our best to make sure you "will be taken care of!" Stay awesome!

via Google
Linda Repka
Linda Repka

I consulted with Hunter at Go Concepts and he resolved my issue in an exceptionally knowledgeable, friendly, and helpful fashion. Thanks Hunter!

Response from business owner

Linda, looks like we hit the client service trifecta... "knowledgeable, friendly, helpful"... and that resulted in a 5-Star experience for you, which is absolutely awesome to know! Thank you very much for sharing that and we will make sure Hunter knows he nailed it for you!

via Google
Robin O'Neal
Robin O'Neal

Go Concepts has been very good to work with. Most issues get resolved quickly and the staff are always helpful and polite.

Response from business owner

Thanks so much Robin... knowing you not only had a 5-Star experience with our team, but hearing your kind words about the interactions, lets us know we are on the right track for sure!

via Google
Megan Reid
Megan Reid

Kelsey is wonderful!

Response from business owner

Megan, you are also wonderful! Thank you so much for taking the time to share your experience and for including such a kind word about Kelsey. We are fortunate to have an awesome team and amazing clients like you! Here when you need us... best wishes!

via Google
Anna Brock
Anna Brock

Always quick and thorough!

Response from business owner

Anna Brock you rock! Thank you so much for sharing your experience with our team and letting the world know how we get the job done and done well!

via Google
Leigha
Leigha

Mason definitely saved my computer from getting "rage-quit" today. Mondays are never easy, and computer issues are a horrible addition to the "Monday Blues". But Mason very quickly and efficiently solved ALL of the issues and got me back to…

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Response from business owner

What a way to start the week! Thank you very much Leigha for sharing your experience with our team. That "5-Star Feeling" is what we are always striving to deliver, so to know that is how you felt lets us know we are on the right path. Always here when you need us... have a great day!

via Google
Jason Anderson
Jason Anderson

Quick to respond and pleasant when talking with the representative on the phone.

Response from business owner

Boom... just like we drew it up Jason! Thank you so much for sharing your experience with our team and I'm not sure we can get a better review and compliment than what you said. We will continue to strive to give you and everyone that 5-Star feeling. Thank you!

via Google
Cherie Lamborn
Cherie Lamborn

I heartedly recommend GO Concepts to all my colleagues at the OACB convention and conference. We would be lost in the IT wilderness without them!

Response from business owner

Dang Cherie... you made us tear up... not going to lie. Kind words like that are not lost on us and we "heartedly" thank you for them. We are always here when you need us! Keep making others feel special... you are awesome at it!

via Google
Maurine Herrmann
Maurine Herrmann

Sophia helped me to get my modem up and running. She was patient and understanding!! Thumbs up to the service she gave me.

Response from business owner

So glad we were able to assist with your issue. "Patient and understanding" are always valuable traits, especially when it comes to helping others. Thank you for sharing how important those were to your 5-Star experience!

via Google
Dennis C
Dennis C

Everything now is working great. The Printer and all programs are perfect. Thank you for following up with me. Have a great week.

Stay FAST – Focused, Aware, Safe, True.

Barbara Wrabel
Barbara Wrabel

Sebastian at GO Concepts is always extremely helpful and patient (and also appreciates my sense of humor)!

Response from business owner

What a way to start the week! Thanks so much Brenda for sharing your experience. We agree... Sebastian does an awesome job! Also, you have to Love someone that appreciates a sense of humor, just as much as the person that has it! Stay fun and funny... best to you!

via Google
janet ontko
janet ontko

Very friendly and helpful assistance with setting up Adobe.

Response from business owner

And now here's our review... "Janet is AWESOME!" Thank you so much for sharing your experience with our team. A 5-Star feeling is what we strive for everytime, so we are stoked to know you got one today!

via Google
Robert Reed
Robert Reed

I have always had great experiences with Go-Concepts. They take their customers’ service issues seriously and want to help their customers. They have always had an excellent reputation in Lebanon, and John restored my faith in them today …

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Response from business owner

Thank you very much for your kind words and for allowing us the opportunity to assist you. Really great to know our team gave you that 5-Star feeling!

via Facebook
Sandee Schaefer
Sandee Schaefer

Extremely helpful, courteous and professional helping me re-set my password and getting access to email for TAC on my phone!

Thx !

Response from business owner

Dang Sandee, you sure are making us feel good with all those kind words! Thank you so much for sharing your experience with our team and we are excited to know you had a great one! Here when you need us!

via Google
A. Malone
A. Malone

switched out bad modem, very easy...

Response from business owner

Glad we could make it easy to resolve your issue! Really appreciate you sharing your experience with our team and excited to know it was a 5-Star result!

via Google
Jan Sutter
Jan Sutter

Ben was awesome I had 2 issues and he gladly helped me with both. Very helpful.

Response from business owner

BOOM! Thanks for dropping that one on us Jan... you are awesome! Nothing like getting these! Our team certainly appreciates it and is pumped to know you got that 5-star feeling from us! Here's to an awesome rest of the week for you!

via Google
Deetra Kelly
Deetra Kelly

Great customer service and fast repair. Go Concepts you got it right!!

Response from business owner

Deetra... you made our Friday! We really appreciate you sharing your experience with our team and that is our #1 goal... to always be sure we "got it right!!" for the awesome people we get to help!

via Facebook
Scott Jones
Scott Jones

The Go Concepts Team provides outstanding customer service, support, and follow though. Staff consistently help make my job easier when I need technical support!

Response from business owner

WOW... you have us all feeling pretty good after reading your review, Scott! We are extremely glad to know our efforts not only achieved our goals, but make you feel valued and able to get what you need when you need it. A 5-Star review backed up by words like yours... today is a good day for sure... thank you!

via Google
Pokemonboy Adventures
Pokemonboy Adventures

I totally agree, not only removing your phone from the charger increases the phone battery life. But it also reduces the risk of a fire happening. You should totally listen to the article as every phone I used to have that I charged over …

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Response from business owner

Thanks... good stuff... following best practices to get the most out of the investment in your devices is always a solid approach!

via Google
Judy Collier
Judy Collier

Go Concepts are fast, informative and extremely helpful!

They are always there when you need them. Thank you for making my job easier.

Response from business owner

Judy, Judy, Judy... thank you so much for sharing your experience and for the gracious, kind words about our team! We are very appreciative that we are able to be here for you and help you do what you do. You are awesome... keep being that!

via Facebook
Scott Amen
Scott Amen

The GO Concepts team is always very responsive and professional. I appreciate their support.

Response from business owner

We appreciate you Scott! Thank you for the kind words and the 5-Star review!

via Google
Diane Harrah
Diane Harrah

Sebastian was very helpful in getting my computer unlocked and helping with getting me back into my email/Outlook.

Response from business owner

We are so glad to be able to be here to help you Diane. It is awesome to learn your experience gave you that 5-Star feeling! We will be sure to share this with Sebastian and the entire team.

via Google
Cindy Carver
Cindy Carver

Great experience with Go Concepts! Technician was very patient with me, as I am very IT inept! Responsive, quick service and resolved my issue! Thank you!

Response from business owner

We all need a little help sometimes Cindy and we are glad we are able to be here when you do. Thank you for sharing your experience and it is awesome to know you had a 5-Star experience with our team!

via Google
Tonja E
Tonja E

I appreciate the service today when the server went down.…

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Leanne Bowling
Leanne Bowling

Thank you for helping!

Response from business owner

No thanks needed Leanne. We are very grateful to be able to assist and truly appreciate you taking the time to leave a review. Awesome to know we provided a 5-star experience for you!

via Google
Angelique L
Angelique L

I am always very pleased with the assistance of the Go Concepts staff. They are very patient and kind when we call for assistance.

Thank you for your attention to this matter.

Julie Esparza
Julie Esparza

Friendly, polite and very helpful – efficient work!!

Response from business owner

Exactly how we drew it up! Thanks so much Julie for sharing your experience with our team. We hope to make everyone feel this same way!

via Google
Marty Fagans
Marty Fagans

Friendly staff eager to fix problems.

Response from business owner

Not sure we can get a better compliment than that! Thank you Marty for taking the time to leave a review. We will share it with the entire team and let them know to keep up their efforts as your experience is what we are striving to achieve!

via Google
Allyn Schnellinger
Allyn Schnellinger

GO Concepts has come in and really helped us "clean up" our inventory of computers. And the make it easy on me! Excellent relationship and they are attentive to our needs. I highly recommend them!

Response from business owner

Allyn, thank you for taking the time to leave a review and sharing your thoughts. Our team truly appreciates the opportunity to work with you all and the fact those efforts have earned a 5-Star review are wonderful to know!

via Google
Darlene Sparks Snapp
Darlene Sparks Snapp

Always quick to get back to you. Very knowledgeable and is always able to fix the issuue.

Response from business owner

Thank you for taking the time to leave a review and for the kind words Darlene! We are very glad to be able to assist you and excited to hear you had a great experience!

via Facebook
Mike Rodgers
Mike Rodgers

They do a great job getting to the problem quickly and finding a resolution,

Response from business owner

Mike, thank you for taking the time to leave a review! We appreciate your input and will keeping working hard to get that 5th star experience for you!

via Google
Ralph Hernz
Ralph Hernz

Go Concepts was receptive to my needs and spent as much time as was needed to resolve the issue.

Response from business owner

Ralph, thanks for the review and we are glad to know you have a wonderful experience! We will always be receptive to your needs and do what it takes to get them addressed!

via Google
Nicole O
Nicole O

Yes, very satisfied. The tech did an amazing job!

Judy C
Judy C

Yes, very satisfied. Thank you.

Lisa Kirk
Lisa Kirk

Handled my internet issues quickly.

Response from business owner

Lisa, thank you for taking the time to leave a review! We are very glad to know you had a great experience with our team and your issue was resolved quickly!

via Google
Jill Mays
Jill Mays

Go concepts has worked relentlessly to solve an issue with our social media pages. They truly had to do detective work to discover the root of the problem and kept chipping away until it was resolved. All through the pandemic they have kept…

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Response from business owner

Jill, thank you very much for taking the time to leave a review! We are glad to be able to be here to assist however we can and ensure you can do what you need to do. In that, 5 Star Service is always the goal!

via Google
Carolyn Stevens
Carolyn Stevens

Quick response time. Went over and beyond what I asked them to do. Cole was patient and pleasant, explaining what he was doing as he worked on my computer. GREAT first experience with this company!!

Response from business owner

Carolyn, we can't say thank you enough for taking the time to post your experience with our team! The first experience is important, but no more than the last one or the next one, so we will always work to do our best to ensure it is a 5 Star experience for you!

via Google
Teresa Brand
Teresa Brand

GO Concepts was extremely helpful assisting me with my computer issue. They responded quickly and the service technician was very professional and friendly!

Response from business owner

Hello Teresa, thank you very much for sharing your experience with our team and for the kind words. We are very glad to hear you have had a pleasant experience with our staff.

via Facebook
Mindy Flora
Mindy Flora

Great experience, fixed my issue right away.

Response from business owner

Mindy, thank you very much for sharing your experience and so glad to hear how great it was for you! We always strive for 5-star service!

via Google
Kathy Fleenor
Kathy Fleenor

answered the phone call live and completed the issue

Response from business owner

Kathy, thank you for sharing your experience and giving us a 5-star review. We really appreciate the opportunity to provide you service!

via Google
Dorothy Bloebaum
Dorothy Bloebaum

Will was very knew exactly what to do to help me with my computer issue!

Response from business owner

Thank you very much for taking the time to leave a review! 5 stars is always the goal, so we are very excited to know you feel we met it for you!

via Google
Bonnie Bazill-Davis
Bonnie Bazill-Davis

Matthew did a great job responding to my needs, I always get fast service at Go Concepts!

Response from business owner

Bonnie, thank you so much for taking the time to share your recent experience! Awesome to know you feel you received 5-star service! We will share this with Matthew and our entire team! Always here when you need us!

via Google
Brian Hayton
Brian Hayton

Very responsive and professional

Response from business owner

Brian, thank you very much for taking the time to leave a review! We are glad to know you had a great experience with our team!

via Google
Theresa Grimes
Theresa Grimes

Jonathon was able to get my missing icon working!

Response from business owner

Thank you Theresa! We appreciate you sharing your experience and are very glad to know you felt it was worth 5 stars! We will share this with Jonathan and the team!

via Google
Theresa Grimes
Theresa Grimes

Eric B. was patient and got my laptop working just fine as I work from home!

Response from business owner

Thank you Theresa! We appreciate you sharing your experience and are very glad to know you felt it was worth 5 stars! We will share this with Eric and the team!

via Google
Michael Collins
Michael Collins

I went here for a job interview, and although I didn't get the job, I could tell there was something special about this place. During the interview, the owner and IT manager seemed very positive and excited about what they were doing. I was…

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Response from business owner

Hello Michael, thank you for your kind and gracious words. We truly appreciate the opportunity to work in such a wonderful area and really enjoy it, so we are glad to learn that is evident to others. Thank you for your interest in joining our team, maybe there will be a right fit in the future. Best wishes!

via Google
brittany loxley
brittany loxley

Great help! They have always been extremely friendly and helpful. I am not computer savvy and Brett walked me through step by step and definitely gave me more computer confidence. Thanks so much Go Concepts !

Response from business owner

Brittany, thank you very much for your kind words! We are extremely appreciative of you taking the time to share them and for letting us know you feel you received 5-star service. We will be sure to share this with Brett and the rest of the team!

via Google
Gwen McIntire
Gwen McIntire

Thank you Eric for your speedy assistance.

Response from business owner

Gwen, thank you very much for taking the time to leave a review. We are excited to know you felt the service you received was 5-Star! Eric is awesome and will be very appreciative of your sharing your experience. Always here when you need us... best to you!

via Google
Chris Benton
Chris Benton

Our computer went out and we would have lost all our client files. Go Concepts in Lebanon was able to transfer and restore all our important information onto a new computer. Thank you!

Response from business owner

Thank you for trusting us to assist you and for taking the time to share your experience! So glad to know you were satisfied with our services!

via Facebook
Ronald Sims
Ronald Sims

Very helpful!

Thanks,

Ron

Response from business owner

Ron, thank you very much for taking the time to post a review and share your experience with our team! We are always glad to be able to help!

via Google
Belinda Carson
Belinda Carson

The staff are friendly. You rarely have to wait but the response time is quick when you do.

Response from business owner

Thank you for the kind words and for sharing your experience! So glad to know you are happy!

via Facebook
J Miller
J Miller

Elisha was very helpful in finding the header to my form!

Response from business owner

Thank you very much for the review and feedback! So glad to hear we provided 5-Star service and were able to assist with your issue. We will be sure Matt gets taken care of!

via Google
kradify75
kradify75

The GO Concepts team is always professional and dependable. They stay with until the problem is solved. If they say they will get back to you, they absolutely follow through. I appreciate having such knowledgeable professionals just a phone…

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Response from business owner

Thank you very much for the kind words and the 5-Star review! Very happy to hear you have had a great experience with our team!

via Google
Sandy Landers
Sandy Landers

I have worked with several IT individuals and firms and this is by far the most knowledgeable and professional IT firm I've experienced. I've worked with GO Concepts for approx. 3 years now. They have the best remote access applications, …

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Response from business owner

Sandy, thank you very much for the 5-Star review! We truly appreciate working with you and your team!

via Google
Sarah Smith
Sarah Smith

Friendly, quick, and great service!

Response from business owner

Awesome to hear! Thanks so much Sarah for taking the time to post a review, and 5-Stars as well! Glad to be able to help and happy to know you enjoyed your experience with us!

via Google
Mike Carlson
Mike Carlson

Always have a positive experience with all staff at Go-Concepts. This company is the best thing that ever happened to our org. They get issues solved quickly!

Response from business owner

Thank you Mike for your gracious and kind words! We really appreciate the opportunity to work with you!

via Google
Tish Kerns
Tish Kerns

Whenever we have contacted Go-Concepts the service has been great. We are not the most tech savvy people and we have never felt like they are talking down to us. They have always been pleasant and take the time to explain things to us…

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Response from business owner

Thank you so much for your review! We truly appreciate your kind words and are so glad you are happy with our services. Thanks for being a customer and best to you!

via Google
Abbs
Abbs

Amazing staff!

Response from business owner

Thanks for the kind words, they are very much appreciated!

via Google
Sara Doolin
Sara Doolin

I can't say enough good things about this company!

Response from business owner

You are awesome Sara! Thanks so much for the kind words and for being one of the things that help make us that way!

via Facebook
Brett Coburn
Brett Coburn

A great local company that is proud of the services and support that they offer to each and every client

Response from business owner

Thanks for the review and kind words Brett... you are awesome!

via Google
Eric Bower
Eric Bower

Staff are friendly and knowledgeable. This is not your average IT consulting/support company!

Response from business owner

It's made that way due to great people like you Eric! So glad to have you as a part of our talented team!

via Facebook
Eric Bower
Eric Bower

GO is an amazing company. All staff is very knowledgeable and friendly!

Response from business owner

Thanks Eric, much appreciated... you are awesome!

via Google
Kyle Sanders
Kyle Sanders

GO Concepts is an amazing place to work. Everyone knows everyone and the friendly environment make GO Concepts, Inc. an excitement to get up every morning to come to work.

Response from business owner

Thank you very much Kyle, really appreciate your comments... you are awesome!

via Google
Kyle Sanders
Kyle Sanders

GO Concepts is an amazing place to work. Everyone knows everyone and the friendly environment make GO Concepts, Inc. an excitement to get up every morning to come to work.

Response from business owner

Thanks for the kind words Kyle! We appreciate you being a part of our awesome team!

via Facebook
Mike Gliatti
Mike Gliatti

Outstanding customer service to our business.

Response from business owner

Thank you very much Mike! We appreciate your comments and truly appreciate you as a customer!

via Google
Tim Stacey
Tim Stacey

Great people that know what they are doing

Response from business owner

Thanks so much Tim, so glad you had a great experience with our team! We do appreciate being able to assist you!

via Google

GO Concepts Inc
GO Concepts Inc
117 Google reviews