Support

General Support

The GO Concepts friendly and knowledgeable staff is here to assist you.  Help is always just a call or click away!

Email: go@go-concepts.com

Phone: 513-934-2800

Online: Customer Control Panel

 

Managed IT & Premium Support

Managed IT and Premium Support customers should always contact their support team via the provided personal phone number and email address.  If your services include GO Concepts remote desktops, you can refer to your screen background for this information.  If you do not have access to your personal customer contact information, simply contact General Support at the information above and they will either assist you or get you properly routed to your support team.

Domain Services

To register a new domain, renew your domain, or manage your domain account, please visit www.go-concepts.com/domainreg

Computer Repair & Maintenance

Services Performed

Preventative Maintenance

$49.95

Tune & Clean-Up

$99.95

Tune & Clean-Up + Virus/Malware Removal

$149.95

Performed online only. Paid prior to service via credit card    
Performed in-store only  
Confirm Microsoft Updates are scheduled to run and are up to date
Confirm Anti-Virus is running and up to date
Update web programs if applicable (may include Java, Flash, Shockwave, Quicktime, Reader, etc)
Make any recommendations that the computer may need
Remove dust from inside the computer, including fans and components. Clean exterior of case.  
Remove all discovered viruses, spyware, malware, etc.    
Create restore point    

 

Computer Set-up & Upgrade

Services Performed

New Computer Setup

$99.95

Install Operating System

$199.95

Performed in-store only
Data backup/restore
Format hard drive. Install operating system  
Complete Microsoft Updates.
Install and update Anti-Virus (customer provided software or Microsoft Security Essentials)
Update common web programs (may include Java, Flash, Shockwave, Quicktime, Reader)
Setup email if applicable
Obtain and install any missing drivers for computer devices (soundcard, video card, network, etc)
Create restore point
Install up to 3 customer supplied software

 

Other Services

General Repair $99.95 per hour
  • There is a ½ hour minimum for all repairs.
  • This would include anything not listed in one of the services above.
  • Performed in-store only. On-site pricing available.

 


Data Back-up $99.95 per computer or storage device
  • Bring in computer or storage device. Back-up to DVD (up to 9.4 GB) or External Hard drive or USB drive. Transfer data to another computer.

 


On-Site Consulting $145.00 per hour
  • At your business location
  • Billed actual time
  • 2 hour minimum