General Support
The GO Concepts friendly and knowledgeable staff is here to assist you. Help is always just a call or click away!
Email: go@go-concepts.com
Phone: 888-664-6938
Managed IT & Premium Support
Managed IT and Premium Support customers should always contact their support team via the provided personal phone number and email address. If your services include GO Concepts remote desktops, you can refer to your screen background for this information. If you do not have access to your personal customer contact information, simply contact General Support at the information above and they will either assist you or get you properly routed to your support team.
Domain Services
To register a new domain, renew your domain, or manage your domain account, please visit www.go-concepts.com/domainreg
Computer Repair & Maintenance
Services Performed |
Preventative Maintenance
$49.95 |
Tune & Clean-Up
$99.95 |
Tune & Clean-Up + Virus/Malware Removal
$149.95 |
| Performed online only. Paid prior to service via credit card |  |
||
| Performed in-store only | |
|
|
| Confirm Microsoft Updates are scheduled to run and are up to date | |
|
|
| Confirm Anti-Virus is running and up to date | |
|
|
| Update web programs if applicable (may include Java, Flash, Shockwave, Quicktime, Reader, etc) | |
|
|
| Make any recommendations that the computer may need | |
|
|
| Remove dust from inside the computer, including fans and components. Clean exterior of case. | |
|
|
| Remove all discovered viruses, spyware, malware, etc. | |
||
| Create restore point | |
Computer Set-up & Upgrade
Services Performed |
New Computer Setup
$99.95 |
Install Operating System
$199.95 |
| Performed in-store only | |
|
| Data backup/restore | |
|
| Format hard drive. Install operating system | |
|
| Complete Microsoft Updates. | |
|
| Install and update Anti-Virus (customer provided software or Microsoft Security Essentials) | |
|
| Update common web programs (may include Java, Flash, Shockwave, Quicktime, Reader) | |
|
| Setup email if applicable | |
|
| Obtain and install any missing drivers for computer devices (soundcard, video card, network, etc) | |
|
| Create restore point | |
|
| Install up to 3 customer supplied software | |
|
Other Services
| General Repair | $99.95 per hour |
- There is a ½ hour minimum for all repairs.
- This would include anything not listed in one of the services above.
- Performed in-store only. On-site pricing available.
| Data Back-up | $99.95 per computer or storage device |
- Bring in computer or storage device. Back-up to DVD (up to 9.4 GB) or External Hard drive or USB drive. Transfer data to another computer.
| On-Site Consulting | $145.00 per hour |
- At your business location
- Billed actual time
- 2 hour minimum
