General Support

The GO Concepts friendly and knowledgeable staff is here to assist you.  Help is always just a call or click away!


Phone: 888-664-6938

Managed IT & Premium Support

Managed IT and Premium Support customers should always contact their support team via the provided personal phone number and email address.  If your services include GO Concepts remote desktops, you can refer to your screen background for this information.  If you do not have access to your personal customer contact information, simply contact General Support at the information above and they will either assist you or get you properly routed to your support team.

Domain Services

To register a new domain, renew your domain, or manage your domain account, please visit

Computer Repair & Maintenance

Services Performed

Preventative Maintenance


Tune & Clean-Up


Tune & Clean-Up + Virus/Malware Removal


Performed online only. Paid prior to service via credit card Dot    
Performed in-store only   Dot Dot
Confirm Microsoft Updates are scheduled to run and are up to date Dot Dot Dot
Confirm Anti-Virus is running and up to date Dot Dot Dot
Update web programs if applicable (may include Java, Flash, Shockwave, Quicktime, Reader, etc) Dot Dot Dot
Make any recommendations that the computer may need Dot Dot Dot
Remove dust from inside the computer, including fans and components. Clean exterior of case.   Dot Dot
Remove all discovered viruses, spyware, malware, etc.     Dot
Create restore point     Dot

Computer Set-up & Upgrade

Services Performed

New Computer Setup


Install Operating System


Performed in-store only Dot Dot
Data backup/restore Dot Dot
Format hard drive. Install operating system   Dot
Complete Microsoft Updates. Dot Dot
Install and update Anti-Virus (customer provided software or Microsoft Security Essentials) Dot Dot
Update common web programs (may include Java, Flash, Shockwave, Quicktime, Reader) Dot Dot
Setup email if applicable Dot Dot
Obtain and install any missing drivers for computer devices (soundcard, video card, network, etc) Dot Dot
Create restore point Dot Dot
Install up to 3 customer supplied software Dot Dot

Other Services

General Repair $99.95 per hour
  • There is a ½ hour minimum for all repairs.
  • This would include anything not listed in one of the services above.
  • Performed in-store only. On-site pricing available.


Data Back-up $99.95 per computer or storage device
  • Bring in computer or storage device. Back-up to DVD (up to 9.4 GB) or External Hard drive or USB drive. Transfer data to another computer.


On-Site Consulting $145.00 per hour
  • At your business location
  • Billed actual time
  • 2 hour minimum
GO Concepts Inc
GO Concepts Inc
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